Customer Support Advisor
$10,000
CV Details
| Title: | Customer Support Advisor |
| Experience Level: | Graduate |
| Education Level: | Diploma |
| Years of Experience: | No experience |
| Employment Type: | Full Time |
| Work Authorisation: | Authorised to work locally |
| Relocation: | Open to local relocation |
| Start Availability: | Immediately |
CV Document
About Me
I am a customer service professional with strong communication skills and a passion for helping customers resolve issues quickly and efficiently. I enjoy working in dynamic service environments where customer satisfaction is the main priority. I am known for my patience, professionalism, and ability to manage customer enquiries across multiple communication channels.
Employment History
Last Employer: ConnectCall Services Ltd
Position: Customer support advisor
Responsibilities
Handling customer enquiries via phone, email, and live chat.
Resolving service issues and providing effective solutions.
Maintaining accurate customer records in CRM systems.
Escalating complex technical problems to specialist teams.
Monitoring service quality and ensuring customer satisfaction.
Customer Support Advisor at ConnectCall Services Ltd
Leeds | 2022 – Present
- Handling customer enquiries via phone, email, and live chat.
- Resolving service issues and providing effective solutions.
- Maintaining accurate customer records in CRM systems.
- Escalating complex technical problems to specialist teams.
- Monitoring service quality and ensuring customer satisfaction.
Customer Service Representative at HelpDesk Solutions
Leeds | 2020 – 2022
- Providing customer support through various communication channels.
- Documenting customer interactions and feedback.
- Collaborating with technical teams to resolve service disruptions.
- Meeting performance metrics for response time and resolution rates.
Education
Level: Diploma
Diploma in Customer Service & Business Administration
Leeds City College | 2019
Languages
| Native Language: | Spanish |
| Other Languages: | Swahili, Amharic |
Courses & Training
Customer Experience Excellence Programme
UK Customer Service Institute | 2023
Driving
| Driving Licence: | Yes |
| Category: | Car (Category B) |
Customer Support Advisor
Looking for a jobPosted 9h ago
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